Your Global Service Partner-Certified. Responsive. End-to-End.
From post-sales support to component-level repairs, TENFLY delivers reliable, certified services to help your business run smoothly — wherever you are in the world.
Our Service Commitment
At TENFLY, service is not just support — it’s part of our product promise.
We provide comprehensive after-sales care that spans the full product lifecycle, including installation guidance, technical troubleshooting, warranty handling, and panel-level maintenance. Our certified service teams ensure fast response, professional solutions, and long-term reliability for both OEM/ODM partners and brand customers.
What We Offer
A full-spectrum service ecosystem tailored to your hardware, users, global operations, and business growth.
Warranty Repair
Standard and extended warranty programs with prompt repair or unit replacement, minimizing disruption to your business.
Technical Support
Remote diagnostics, troubleshooting, and configuration support via email, chat, or video — handled by experienced engineers.
Panel Repair Services
Specialized repair of LCD display modules (FHD to 4K) at our Chongqing facility, ensuring fast turnaround and high repair success rates.
Spare Parts Supply
Reliable access to genuine replacement parts and accessories, with inventory ready for dispatch to reduce equipment downtime.
Certified Service Centers
Our service infrastructure is anchored by certified, high-capacity centers — equipped and staffed to handle complex after-sales needs at scale.
Changjiao Technology Service Center
- Location: Chongqing, China
- Role: Official After-Sales Hub
- Scope: Warranty service, product repair, spare parts handling, service ticket management
- Strength: Experienced in managing OEM/ODM after-sales projects with large volume support
Qunguan Electronics Repair Center
- Location: Chongqing, China
- Role: LCD Panel Repair Expert
- Scope: Diagnosis and maintenance of LCD modules (FHD, QHD, 4K etc.)
- Strength: Highly specialized in LCD screen structure and fault recovery
How It Works
A clear and streamlined support process to keep your operations running smoothly.
Service Request Submitted
Clients initiate a support request via email or online portal, including basic issue details and product information.
Case Registration & Tracking
Our system generates a service ticket and assigns it to the appropriate support team. All progress is traceable in real time.
Remote Diagnosis & Troubleshooting
Technical experts assess the issue remotely, provide setup guidance, or recommend next steps.
Repair or Replacement
Depending on the situation, defective units are repaired at our certified centers or replaced under warranty.
Spare Parts Dispatch
If needed, original parts or accessories are shipped promptly from our warehouse to minimize downtime.
Closure & Feedback
Upon resolution, we provide service documentation and collect client feedback to continuously improve our support.
Need Support?
Our support team is here to help you — wherever you are.
