FAQs

A monitor is a display-only device, while an all-in-one PC (AIO) integrates the monitor and computing components (CPU, RAM, storage) into a single unit. AIO PCs save space and are ideal for classrooms, offices, and reception areas where minimal cabling and clean setups are preferred.

Yes. We offer full OEM/ODM customization for government, institutional, and educational tenders. This includes custom branding, system pre-installation, interface language localization, BIOS-level configurations, and compliance with project-specific requirements such as certifications or energy-efficiency ratings.

Yes. Our smart education products such as interactive flat panels (IFPs) and multimedia teaching terminals are compatible with a wide range of operating systems and software platforms, including Android, Windows, and popular LMS (Learning Management Systems). They support plug-and-play connectivity with projectors, document cameras, wireless screen sharing tools, and more.

Lead time depends on order volume and product customization. Standard models usually ship within 30 working days. For urgent projects, we offer flexible production scheduling.

We implement a strict quality management system, with in-house production lines and test labs. Our QC process includes:

  • Incoming materials inspection
  • Aging tests for 24–48 hours
  • High/low temperature and humidity tests
  • Drop and vibration tests
  • Final functional testing before shipment
    All our factories operate under ISO-certified processes.

We offer standard warranties (usually 1 year for hardware) with optional extensions. Spare parts, remote troubleshooting, firmware updates, and replacement services are available. Our international support team is reachable via email, video call, or online messaging for technical assistance.

Yes, we support sample orders to help you evaluate product quality, performance, and compatibility. Sample costs can often be deducted from the first bulk order. Lead time for samples is typically 10–20 working days.

We support customization of CPU (Intel/N series, Core series, etc.), memory (RAM up to 32GB), storage (SSD/HDD up to 1TB+), ports (HDMI, USB 3.0/Type-C, LAN, COM), and wireless modules (Wi-Fi 6, Bluetooth). We also offer fanless, VESA mount, and ultra-slim design options for industrial or commercial use cases.

Yes. We have experience handling FOB, CIF, and DDP shipments depending on the customer’s needs. We work with reliable freight forwarders and can assist with customs documentation and HS code declarations.
 

Our devices are designed with cost-effectiveness, reliability, and scalability in mind. We provide models optimized for education and digital inclusion projects, offer bulk customization, and support multi-language systems. Our team is experienced in adapting to local infrastructure conditions and deployment challenges.